mendr.com.au is a website designed to streamline the provision of repairs of commercial refrigeration and kitchen equipment by providing access to available Repair Technicians.
2. How to contract with mendr
By using the website, you enter into a contract with BevWizz Group Pty Limited trading as mendr (mendr). In order to be able to use the website, you are required to sign up for an account with mendr. When signing up, you are obligated to provide mendr with the location of your premises, telephone number and credit card data. On successful creation of your account, mendr will provide you with a corporate account, accessible for you with a password of your choice.
3. Requests for Repair Technicians
Requests for repair services (Services) received by mendr are offered to Repair Technicians nearest to your premises. mendr does not perform services or repairs itself. mendr has no input into the availability of Repair Technicians at any time and cannot guarantee the availability of Repair Technicians to perform Services or the timeliness of any request.
4. Repair Instructions
Once a booking has been placed and payment has been approved, a Repair Technician will be assigned to the designated premises for the indicated time slot.
mendr shall use reasonable efforts to bring you into contact with a Service Technician in order to obtain the Services, subject to the availability of Service Technician in or around your location at the moment of your request for the repair services.
You agree that you will pay for all Services booked through the website and authorise mendr to charge your credit card account for all such Services in connection with your account. mendr shall charge a facilitation fee.
You shall inspect the equipment on completion of the Services to ensure that they have been carried out in a workmanlike manner. If the Services are not carried out in a workmanlike manner you must make a claim within three (3) business days of completion via the website.
Any defective replacement spare parts will be repaired or re-supplied for a period of three (3) months after completion of the Services.
Failure to give notice within the agreed timeframe will be taken as acceptance that the Services performed were of acceptable standard.
7. Quality of Repairs
The quality of the Services requested through the use of this website is entirely the responsibility of the Repair Technician who ultimately provides such Services to you. mendr under no circumstance accepts liability in connection with and/or arising from the Services provided by the Repair Technician or any acts, actions, behaviour, conduct, and/or negligence on the part of the Repair Technician. Any complaints about the Services provided by the Repair Technician should therefore be submitted to the Repair Technician at first instance. If the Repair Technician does not investigate and remedy the Services mendr shall use reasonable efforts to bring you into contact with another Service Technician in order to obtain the proper Services, subject to the availability of Service Technician in or around your location.
8. Limit of Liability
10. Licenses and copyright
13. Applicable Law