Frequently Asked Questions

What areas do you service?

mendr techs are local, experienced technicians that work in their local area. Often for over 10 years. We are currently servicing Sydney, Melbourne, Brisbane, the Gold Coast and Perth. To check if we service your area, just start the booking process.

If we are not currently servicing your area click here to be notified when we start servicing your area

Do I need an account?

Having an account enables you to track your jobs, approve quotes, and will enable you to quickly and easily book jobs the next time you have an issue. Your account is created the first time you book a job, so save your password and you will always have a record of your jobs and equipment.

Can my mendr tech come at a specific time?

When you book a mendr we provide you with time 'slots' or windows, this is because it is difficult to know exactly how long a job will take. One job could take 15 minutes and another may take 2 hours. However, if there are specific times what would be preferable you can request certain times and your mendr tech will do their best to accommodate that. Additionally if there are times that they should avoid, be sure to let us know as well.

How do I know when my mendr will arrive?

We understand that broken equipment can be stressful, so we make sure to keep you informed at all times through email and SMS notifications. We will let you know when your mendr tech is on their way and how long until they will arrive. If there are any problems, we will always make sure to give you a call.

What happens if my equipment has a fault after a repair?

Sometimes faults can happen just after a repair and can be related to the repair or completely unrelated. If it is related then we will make sure it is sorted out, if it isn't related then we will always let you know before we do anything.

We are available 24/7 so for whatever reason if you’re not 100% satisfied or your equipment fails again, please tell us and we will get right onto it.

What is included in the initial fee?

The inital booking fee includes the call out fee, one hours labour and consumables. All additional parts and labour are quoted and will only go ahead once you have approved it.

What happens if my equipment needs parts or my tech needs more time

Sometimes your mendr tech will need more time or parts in order to repair your equipment. In this case your mendr tech will provide you with a quote for the repaired parts and extra time. Once the quote is completed you will be notified and can approve the quote directly from the SMS or email notification that you are sent from mendr.

How do I pay for mendr jobs?

We currently accept credit card payments for mendr services and support all major types – Visa, Mastercard and Amex. Security of your payment information is a top priority for mendr so we use Stripe, the industry leader in secure credit card payments, to manage our credit card transactions.

mendr is always looking to make it easier and more convenient for our customers to pay for service so new and different methods of payment may become available in the future.

When are charges made?

When you make a booking or approve a quote a hold on the funds will be placed on your nominated credit card, at this point in time your card has not been charged; there is simply a hold placed on the funds in your account. Once your mendr tech has attended and completed the job your credit card will be charged.

This process is similar to when a holding deposit is placed on your credit card when you rent a car or book a hotel - it is typically called a holding deposit.